Terms & Conditions

ABOUT US

Whitetag  (ABN 31 989 100 642 ), Australian coastal apparel, Telephone 03 59880995. All transactions are processed in AUD.

CUSTOMER SERVICE EXCHANGE & RETURNS POLICY

Whitetag is happy to provide an exchange within 7 days of the purchase date on your receipt. We must receive the returned items in original and unused condition with all tags attached. (The customer will be responsible for all return shipping costs.)

    •    To Return An Item
    •    Faulty Items
    •    International Returns & Exchanges

To return an item, please contact us first at customercare@whitetag.com.au 
then we will be in contact with you.
Please choose products with care as Whitetag does not refund products due to “change of mind”.
Whitetag offers a full refund on all online purchases returned in the condition in which they were sold.
They must be:
 In saleable condition, in their original packaging with all tags still intact
* have not been worn, damaged or washed
* Within 7 days of receipt
Returns are usually processed within 48 hours of receipt. However, please note that during busy periods such as sales and Christmas it may take a bit longer.

- Please note that we can only exchange items for a different colour or size. If a different item is required a separate order will have to be made. Please keep your receipt for your proof of purchase.

- There is no return or exchange on sale items.

- Whitetag reserves the right to reject any exchange or returned item.

NATURAL PRODUCT VARIATIONS

Whitetag products are designed to fade and fray with time,they come with natural variations, each garment is individually unique. Often these variations occur naturally as part of the designs creation process and add to the character of each piece. We have also mentioned these variations in the details section next to each item.
If you have any queries about product variations feel free to contact us at customercare@whitetag.com.au
All items are thoroughly checked by Whitetag before sending and packaged with care. However if you receive any products that are damaged or faulty, please contact us within 7 days of purchase to arrange a full replacement or exchange.

FAULTY ITEMS

Please note:
 We will refund postage for any faulty items returned to us, however we cannot accept liability for an item until it is returned and has been confirmed as faulty, we will also not refund any return postage charges unless the item(s) are confirmed as faulty.


- For hygiene reasons we do not offer refunds or exchanges on swimwear where the protective hygiene strip has been removed or earrings unless these products are of unsatisfactory quality.

You may ask what defines faulty?


1. are faulty (unless caused by you);


2. have been wrongly described;


3. are different to the goods that you ordered.

To return a faulty item, it must be in new & unused condition with all tags attached – This doesn’t mean that you can’t try the item on, rather that it cannot be ‘worn’.
If this is the case, please contact Whitetag within 7 days of the date of delivery at customercare@whitetag.com.au


INTERNATIONAL RETURNS AND EXCHANGES

In order to return an item, please contact us at customercare@whitetag.com.au.com first. Then we will be in contact with you.
For International customers where special delivery is not available please ensure all items for refund are returned via an insured carrier service with tracking as we cannot accept liability until the item is received.
(Whitetag reserves the right to reject any exchange or returned item.)

All returns must be posted to the ‘Returns’ address below:

RETURNS ADDRESS

WHITETAG


PO Box 277 
Blairgowrie


Victoria 3942 
Australia

- Please note we do not accept hand delivery.



- All refunds will be made to your credit card, for postage refunds against faulty items; we shall contact you to arrange payment.

SHIPPING AND DELIVERY WITHIN AUSTRALIA

Within Australia, all orders are sent out by Express Post via Australia Post.

For orders under $100, postage is $12.00


For all orders within Australia over $100, postage is FREE!

All orders dispatched come with a unique tracking code.
Whitetag endeavors to send all orders within 24hours of the orders being processed. Please note that orders placed on a weekend day, will be processed within 24 hours of the next business day.
If we are out of stock of the product your seeking,you will be notified within two business days.
Orders will be posted via Express post and should arrive within 2-3 business days (depending on shipping address and whether it is within the Australian Express Postage Postcode network). Please be sure to indicate your daytime address.
Delivery can take up to 5 days for remote & rural districts. Express Post is used for NT, Lord Howe & Christmas Islands. At peak times there can be delivery delays and you will be kept up to date by our customercare@whitetag.com.au
Please note this does not include insurance. If you would like us to organise a courier on your behalf please contact us for pricing before placing your order.

- Orders are unable to be redirected once dispatched


- Our order cut-off times are a guidance only and do not take into account delays in payment processing.


- Whitetag holds no responsibility for lost parcels due to misspelled delivery address’s.


INTERNATIONAL DELIVERIES

Whitetag Ships Worldwide

New Zealand AUD 22.00

Rest of The World AUD 35.00

Insurance for international orders is not included so please contact customercare@whitetag.com.au for more details.
All international orders are Registered and sent by Australia Post.
Deliveries made outside of Australia will incur a flat $35 Shipping fee. International deliveries will be made using Australia Post International and will arrive within 5 – 14 business days. Whitetag will not be held responsible for any additional taxes incurred by your country. Please check your local customs procedures regarding taxes.
For all online customer queries please email us at customercare@whitetag.com.au

- Orders are unable to be redirected once dispatched


- Our order cut-off times are a guidance only and do not take into account delays in payment processing.


- Whitetag holds no responsibility for lost parcels due to misspelled delivery address’s.

TRACKING YOUR ORDER

We are able to track your order as it is processed by Whitetag. We use Express Post from Australia Post with a tracking number from the time it leaves us. When your order has been dispatched from us we send you an email with your delivery consignment number. You can then visit australiapost.com.au to track to the progress of its journey to you.

- Whitetag is not be responsible for any missing packages that are sent unregistered.


- Whitetag holds no responsibility for lost or missing parcels due to misspelled delivery address’s.

PRIVACY POLICY

Whitetag is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Whitetag uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Whitetag only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

SECURITY POLICY

When purchasing from Whitetag your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customercare@whitetag.com.au

TERMS & CONDITIONS

Whitetag is uniquely Australian,we wish to make your online experience as enjoyable as possible.We pride ourselves on quality,style and service.
Please note, the terms and conditions may be changed at any time.

Product Representation

Whitetag does its best to represent all products accurately. Colour variations may occur from monitor to monitor as this depends on your computer picture resolution and settings. Whitetag is not responsible for this.


This Website is owned and operated by Whitetag.

The following Terms and Conditions govern the use of the WHITETAG Website (“Site”), the materials and information contained therein and related services made available to you via this Site. By clicking on the “I Accept” button below you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not visit or use the Site. WHITETAG may from time to time change this Site (including these Terms & Conditions of use). Please read these Terms and Conditions and re-read before subsequent use. In the event of change(s) to these Terms and Conditions that you do not agree with you must immediately stop using the Site.

General Disclaimer: WHITETAG its representatives and associated agents are not liable to you or any other for any loss in connection with the use of this Site or a Linked Web Site. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.

Exclusion of Liability and Overall Disclaimer: The materials and information provided on this Site and related communications are provided on and “as is” basis. WHITETAG assumes no responsibility for, and makes no representations to you or any other person with respect to the accuracy of the information on this Site. Any reference to products or services on this Web site is for information purposes only and does not constitute an endorsement or a recommendation of those products or services by WHITETAG. Subject to any non-excludable provisions in the Trade Practices Act, 1974 (Australia), WHITETAG expressly disclaims any implied or express warranties or conditions of any kind, including warranties of merchantable quality, fitness for a particular purpose, or non-infringement of intellectual property rights relating to information or materials accessible from or on this Site. WHITETAG shall not be liable to you for any damages whatsoever including, but without limitation, special, indirect, consequential or incidental damages, and including, but without limitation, damages resulting from use of or reliance on the materials or information presented on this Site, loss of profits or revenues, business interruption, loss of programs or other data on your information systems or costs of replacement goods, or otherwise, even if WHITETAG is expressly advised of the possibility of such loss or damages.

The Terms and Conditions are effective until terminated by WHITETAG and WHITETAG may terminate this agreement and your access to the Site at any time without notice. In the event of termination you are no longer authorised to access the Site, but all restrictions imposed on you and all disclaimers and limitations of liability set out in the Terms and Conditions will survive.

Privacy Policy: It is your responsibility to read and familiarise yourself with the WHITETAG Privacy Policy. To do this, go to the ABOUT US page and click on the provided link. You must not use this Site if you are under the age of 18 without the consent of your parent or guardian who must read and agree to the WHITETAG Privacy Policy and Terms and Conditions.
You acknowledge and agree that we have the right to access and disclose your information in order to comply with applicable laws and lawful government requests, and to protect WHITETAG or its users.
We shall share your personal data with companies and organisations in order to enable us to perform credit checks and you hereby consent to us so doing.
You should not send any information or material that you consider to be confidential or proprietary, to WHITETAG or any other person, through this Site. Any information or material sent to WHITETAG at, or through this Site, is deemed to be not confidential. You are deemed to grant to WHITETAG an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute all materials or information sent by you to or through this Site. WHITETAG is free to use any ideas, concepts, know-how or techniques that you send to WHITETAG, for any purpose.

Use of this Website: You will be required to register to use some of the features on this Site. We may change registration requirements from time to time and without notice. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your this information change, please notify us immediately at the following e-mail address customercare@whitetag.com.au

Copyright: You must comply with all proprietary and copyright notices on this Site. This Website is owned by WHITETAG and its associates, and subject to copyright. The information on this Site is protected under Australian copyright laws. Subject to provisions of the Copyright Act 1968 (Australia), you must not in any form or by any means:(a) copy, adapt, reproduce, broadcast, store, transmit, distribute, print, publish or create derivative works from any information or material on this Site; (b) alter, decompile, disassemble, reverse engineer or modify any material or information that you receive from this Site which can be accessed through this Site; or (c) use or apply, for commercial purposes any material or information on this Site, without the prior written consent of WHITETAG. Any software which you down load from this Site is governed exclusively by the licence terms accompanying the file or the terms of the licence agreement which accompanied the original product licensed by you which you are updating, and by down loading such software you agree to abide the terms of the licence. You must not reproduce or redistribute any software otherwise than in accordance with the relevant software licence.
All trademarks, brands and names appearing on this Site are the property of their respective owners.

Nothing contained on this Site should be construed as granting any license or right of use of any trade mark or part of any trade mark displayed on the Site without the express written permission of WHITETAG or third party owner.

Your Activity: You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.
Links and Third Party Representation on this Website WHITETAG makes no representations or warranties about any other website which you may access through this Site (“Other Website”). When you access an Other Website, that Other Website is independent from this Site, and WHITETAG has no control over the content on that Other Website. Any link to an Other Website is provided as a convenience to users of this Site. Other Websites are not under the control of WHITETAG, and WHITETAG is not responsible for the accuracy of any information on any Other Website. WHITETAG does not monitor or review the content of any Other Website. You must take your own precautions to ensure that any Other Website that you access by link from this Site is free from viruses, worms, trojan horses and other material of a destructive nature.

WHITETAG will not monitor or review statements made by persons other than WHITETAG (“Third Parties”) on this Site. Third Parties may post statements or information relating to items offered for sale by Third Parties on some portion of this Site, from time to time (“Third Party Posted Material”).WHITETAG makes no representations to you in relation to about the accuracy, quality, legality, ownership or other aspect of any Third Party Posted Material. WHITETAG expressly disclaims any liability to you for all Third Party Posted Material. Without limitation, WHITETAG is not liable to you or any other person for any direct, indirect, special or other consequential damages arising out of any use of this Site, the use of any other linked website, the use of any Other Website or any Third Party Posted Material, and including but without limitation, any loss of profits, business interruption, loss of programs or other data on your information handling system or otherwise, even if WHITETAG has been expressly advised of the possibility of such loss or damages.

You must indemnify and keep indemnified WHITETAG in respect of all loss and expense suffered by you as a result of any use or exploitation by you of any Third Party Posted Material or any Other Website, or both.
Subject to any non-excludable provisions of the Trade Practices Act, 1974, WHITETAG disclaims liability for all warranties or representations express or implied, in relation to goods or services, or both, referred to in this Site, or offered for sale on this Site by any Third Party.
Product information in relation to products referred to in this Site has been provided by the respective manufacturers of the relevant products. Product information and illustrations is published with the permission of the relevant manufacturer and/or owner of that product.

Governing Law: These Terms and Conditions are governed by the laws in force in New South Wales, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and any courts which may hear appeals from those courts.
Nothing contained in these Terms and Conditions derogates from WHITETAG’ right to comply with law enforcement requests or requirements relating to your use of this Site or information provided to or gathered by WHITETAG with respect to that use.

In General: In this Site: “WHITETAG” means WHITETAG (ABN 31 989 100 642), trading as WHITETAG (.com.au) and its subsidiaries, associates and officers unless otherwise stated. “Other Website” means websites of persons or entities other than WHITETAG which are linked to and from this Site. “Your Information” means any information from which your identity is apparent or can be reasonably be ascertained. “Site” means the whole or any part of the web pages located at www.whitetag.com.au (including the lay-out of this Site, individual elements of the Site design, underlying code elements of this Site, or text, sounds, graphics, animated elements or any other content of this Site.) “We” and “us” refer to WHITETAG, and “our” has the same meaning. “Third Parties” means persons or entities represented on the Site other than WHITETAG. “Third Party Posted Material” means posted statements, information relating to items or items offered for sale by Third Parties on some portion of this Site.

WhiteTag, Blairgowrie, VIC, Australia, 3942


email: contact@whitetag.com.au


www.whitetag.com.au


Copyright © 2007 Whitetag. All Rights Reserved. 
Not to be reproduced. All third party trademarks mentioned or displayed on this Site are the property of their respective owners.

CONTACT US

Order Inquiries
If you have a question about any aspect of your order or our website.
Email: customercare@whitetag.com.au
ALL OTHER INQUIRIES
Feedback and suggestions use 
feedback@whitetag.com.au